Thank you to Hugo for this outstanding and thoughtful review of our dealership!

"We stopped at Tracy Mazda. At Tracy Mazda, we met Michael Hallsted. Warm fella'. During the test-drive, my girls immediately appreciated the difference in interior quality, cargo space professional grade of this vehicle. On our way back to the showroom I explained to Michael, that I had spotted a vehicle at the Dublin store with the proper specs, but had felt awkward there. He explained to me that both store belong to the same owner and that the policy is to take care of the customers. We sat down and I gave him the papers I had worked on with Michael B. at Dublin. Michael H. was very courteous and personable. While we discussed price, option, experience, and other things of life my two young daughters were playing "out-run" on the car simulation console. The environment is really pleasant. The few hours we spent wrapping things up were surprisingly agreeable. By the end of the day, we bought this beautiful Mazda and came home knowing we were treated kindly and fairly. I came back to pick up the car the next day, and Michael H. had filled up with a full tank of gas.

In summary, shopping for the perfect car for our family was really hard, and most dealers don't want to give you any quote or negotiate any deal. The salesman on the floor is put in a position where he has to proxy the offer to the sales manager, so he plays ping-pong on any offer. This process is really stressful for the consumer, and unless you are a savvy buyer, you are always left with the feeling that you've been taken advantage of.  At Tracy Mazda, this was the opposite. I felt respected and gave them my business. I would certainly consider coming back and take advantage of the loyalty discount for my next Mazda. Thank you Michael H  !" -Hugo

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